About Us

When attending conventions for CCAAS platforms, I was surprised to always find peers in my field experiencing challenges finding solutions to their everyday questions. The challenges though varied from the mysterious implementation of API calls to routing IVR configurations to simply increasing containment within self-service solutions. The conclusion for me was always the same, as I have had the same experiences with navigating these challenges. End-users simply do not have enough resources to aid them in solving their challenges. 

• There is a lack of online documentation that matches your unique situation or describes the configuration in enough detail to aid you in finding the solution.
• There is an inability to find the right talent that has the experience you need to bring subject-matter expertise to your team...Or because of the high demand, their salary requirements are too high.
• Vendors don't often have the time or desire to provide you with constant managed services without the exorbitant fees.
• Sometimes you just need some customized and dynamic education to get a project completed and start seeing that ROI.

For myself, I have always wanted to own the configuration of my deployment. I did not want to rely on opening a ticket with my vendor and having to wait for a solution on their timeline, and one that didn't really check all of the boxes, and then find out that professional services fees applied. With the speed of the businesses I have worked for, you need to develop solutions on the spot and be able to implement those immediately and accurately. So, over the 25+ years I have worked in this space, I developed my outside of the box thinking, finding solutions to my issues, no matter the challenge. This is how I developed my understanding of every CCaaS platform that I have used, this is how I learned how to implement Bots, how I learned how to leverage APIs, and how I learned to save on time and energy by employing automation.

I want to provide you with that skill, knowledge, and experience so that we can find solutions to the challenges. I want to empower you to own your own development.

And finally realize, that we have assembled a team of subject matter experts with the same desire to educate, aid, and empower. We have every confidence that we can provide you with a solution to your challenges or will work to find one as every case is unique. 

I wish you all the best. We may have met at a conference. You may have seen me speak at some events. Let's have a discussion. We have experience with LiveVox, Aspect, Avaya, Microsoft Dataverse, Power Apps, Power Automate, APIs, and can provide you with a solution strategy that aims to solve your challenge.

Thank you,

Adam